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June 26, 2018

Why Customer Experience Management is More Critical Than Ever

Signature Worldwide

Kickmaster Footgolf Community Center, Grove City, Central Ohio

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Why Customer Experience Management is More Critical Than Ever
June 26 - Kickmaster Footgolf Community Center, Grove City, Central Ohio
Signature Worldwide
Customer

Customer experience has become a critical differentiation in today’s hyper-competitive, hyper-connected global hospitality marketplace. As a part of the travel and hospitality industry, visitors expect good customer service, but you can differentiate yourself by creating exceptional customer experiences. In essence, there’s tangible business value in managing the customer experience effectively.

Good customer experience management strengthens brand preference through different opportunities that your competitors are not offering. This boosts revenue with incremental sales from existing customers and new sales from word of mouth – helping you improve customer loyalty.

In this session, learn how to increase employee commitment to delivering legendary service at every customer touchpoint. Discover how to reinforce greater staff confidence to build rapport with customers during transactions and create consistency around service standards and skills. Lastly, improve the ability of the staff to handle customer requests to guarantee satisfaction and more!


Your Expert Presenter:

Customer 2
Sara Djubek, National Director of Sales, Signature Worldwide

As Signature Worldwide’s National director of sales - Sara Djubek is responsible for developing and maintaining relationships with hospitality organizations throughout the United States. With more than 17 years of sales and marketing experience, she serves as a respected consultant to her hospitality clients, offering suggestions to increase revenue and improve guest loyalty through training and business solutions. Prior to joining Signature Worldwide, Sara has held positions managing the advertising and sales components for publications serving state and city convention and visitors bureaus, hotel associations, assisted living, regional chambers and state restaurant associations. She has also worked as a national sales manager, national business development manager and regional sales manager in companies such as Groupon, Great Lakes Publishing and The Kennedy Group. Sara holds a bachelor's degree in communication from The Ohio State University. She is a frequent world traveler, dynamic speaker and active partner with hospitality organizations and associations.


Networking and Tour Opportunity:
Customer 3

Kickmaster Footgolf

After the session, participants will have the opportunity to tour this unique Grove City attraction and experience footgolf first hand! Footgolf is a combination of soccer and golf. Kickmaster Footgolf is the first dedicated footgolf course in the United States. Players attempt to kick a standard soccer ball into the hole on a golf-style course. Score is kept the same way as in golf, with a pre-decided number of kicks being "par" for each hole. One of the joys of footgolf is that players of all ages and skill levels are invited to participate.


Thank You Education Sponsors and Partners!

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2018-06-26 2018-06-26 America/Detroit Why Customer Experience Management is More Critical Than Ever Register Here Why Customer Experience Management is More Critical Than EverJune 26 - Kickmaster Footgolf Community Center, Grove City, Central OhioSignature Worldwide Customer experience has become a critical differentiation in today’s hyper-competitive, hyper-connected global hospitality marketplace. As a part of the travel and hospitality industry, visitors expect good customer service, but you can differentiate yourself by creating exceptional customer experiences. In essence, there’s tangible business value in managing the customer experience effectively. Good customer experience management strengthens brand preference through different opportunities that your competitors are not offering. This boosts revenue with incremental sales from existing customers and new sales from word of mouth – helping you improve customer loyalty. In this session, learn how to increase employee commitment to delivering legendary service at every customer touchpoint. Discover how to reinforce greater staff confidence to build rapport with customers during transactions and create consistency around service standards and skills. Lastly, improve the ability of the staff to handle customer requests to guarantee satisfaction and more! Your Expert Presenter: Sara Djubek, National Director of Sales, Signature Worldwide As Signature Worldwide’s National director of sales - Sara Djubek is responsible for developing and maintaining relationships with hospitality organizations throughout the United States. With more than 17 years of sales and marketing experience, she serves as a respected consultant to her hospitality clients, offering suggestions to increase revenue and improve guest loyalty through training and business solutions. Prior to joining Signature Worldwide, Sara has held positions managing the advertising and sales components for publications serving state and city convention and visitors bureaus, hotel associations, assisted living, regional chambers and state restaurant associations. She has also worked as a national sales manager, national business development manager and regional sales manager in companies such as Groupon, Great Lakes Publishing and The Kennedy Group. Sara holds a bachelor's degree in communication from The Ohio State University. She is a frequent world traveler, dynamic speaker and active partner with hospitality organizations and associations. Networking and Tour Opportunity: Kickmaster Footgolf After the session, participants will have the opportunity to tour this unique Grove City attraction and experience footgolf first hand! Footgolf is a combination of soccer and golf. Kickmaster Footgolf is the first dedicated footgolf course in the United States. Players attempt to kick a standard soccer ball into the hole on a golf-style course. Score is kept the same way as in golf, with a pre-decided number of kicks being "par" for each hole. One of the joys of footgolf is that players of all ages and skill levels are invited to participate. Thank You Education Sponsors and Partners!     Kickmaster Footgolf Community Center, Grove City, Central Ohio